Matt Nasr Jewelers
Accessibility For Everyone
Since 1980, NASR Jewelers has welcomed every guest with the same care we pour into our custom pieces. We are committed to making our website and our showroom accessible, inclusive, and comfortable for all.
Effective Date
[Effective Date]
Last Reviewed
[Last Reviewed]
Conformance Target
WCAG 2.1 Level AA
Applies To
Website & Showroom
On This Page
Table of Contents
Section 01
Our Commitment to Accessibility
Matt Nasr Jewelers is an individually owned, family jewelry business that has proudly served our community since 1980. The warmth we bring to every custom engagement ring, necklace, and heirloom is the same warmth we want every person to feel when they visit us — online or in person.
We believe that everyone deserves a dignified, delightful experience when discovering fine jewelry. That is why we are committed to ensuring our digital and physical spaces are usable by people of all abilities, including those who rely on assistive technologies. Accessibility is not a checkbox for us; it is part of our promise of 100% satisfaction, guaranteed for life.
This statement describes the steps we have taken, the features we provide, the areas we are still improving, and how you can reach us for help or to share feedback. We welcome your input and treat every message as an opportunity to serve you better.
Section 02
Standards & Conformance
We aim to meet or exceed widely recognized accessibility standards so that our website works well with the tools people use every day.
- WCAG 2.1 Level AA — The Web Content Accessibility Guidelines (WCAG) 2.1, published by the World Wide Web Consortium (W3C), are our primary standard. We target conformance with Level AA success criteria across our website.
- ADA Title III — As a retailer serving the public, we work to align with the Americans with Disabilities Act and its guidance for places of public accommodation, both online and in our showroom.
- Section 508 — Where applicable, we reference the U.S. Section 508 standards, which incorporate WCAG success criteria, as an additional benchmark for our digital experience.
Accessibility standards evolve, and so do we. We review our practices against the latest guidance and adjust our roadmap as new recommendations are published.
Section 03
Accessibility Features of Our Website
We have designed and continue to refine our website with the following features to support a broad range of needs and preferences.
Keyboard Navigation
Every interactive element — menus, buttons, links, and forms — can be reached and operated using the Tab key and standard keyboard controls, without a mouse.
Screen Reader Compatibility
We use semantic HTML, descriptive ARIA labels, and landmark regions so screen readers can announce content clearly and in a logical order.
Visible Focus Indicators
A clear, high-contrast outline appears on every focusable element so keyboard users always know where they are on the page.
Alt Text on Images
Meaningful product and editorial images include descriptive alternative text, while purely decorative images are hidden from assistive technology.
Sufficient Color Contrast
Text and interface elements are designed to meet WCAG AA contrast ratios so content remains legible for low-vision users.
Resizable Text
Content and layout remain functional when text is enlarged up to 200% using your browser, with no loss of information or features.
Captions & Transcripts
We provide captions and, where available, transcripts for video and audio content so information is accessible to everyone.
Reduced Motion Support
If you enable "reduce motion" in your device settings, we honor that preference and minimize non-essential animation and movement.
Section 04
Accessibility in Our Physical Stores
We want your visit to our showroom to feel effortless and welcoming. Our team is happy to accommodate your needs — please do not hesitate to ask.
- Wheelchair accessibility & accessible entrances — Our showroom offers step-free access at an accessible entrance, with aisles and viewing areas arranged to accommodate mobility devices.
- Accessible restrooms — Where available on the premises, accessible restroom facilities are provided for our guests.
- Service animal policy — Service animals are warmly welcome throughout our showroom in accordance with the ADA.
- Accessible parking — Designated accessible parking is available near our entrance to make arrival as easy as possible.
- Assistance upon request — Our staff are glad to assist with seating, reaching displays, reading documents, or arranging a private viewing. Just let us know how we can help.
If you would like us to prepare any specific accommodation before you arrive, please contact us in advance using the details in the Feedback & Contact section and we will be delighted to make arrangements.
Section 05
Assistive Technologies We Support
Our website is built and tested to work well with a range of assistive technologies and adaptive settings, including:
- Screen readers — such as JAWS, NVDA, VoiceOver, and TalkBack.
- Voice recognition software — for navigating and completing actions by voice.
- Keyboard-only navigation — full operation using the keyboard alone, without a pointing device.
- Browser zoom and text scaling — enlarging content while preserving layout and functionality.
Because assistive technology and browsers are continually updated, we test with current versions and welcome reports if you encounter any difficulty with a specific tool.
Section 06
Ongoing Efforts & Continuous Improvement
Accessibility is a journey, not a destination. We continually work to raise the bar through:
- Regular audits — periodic reviews of our website using automated tools and manual testing against WCAG 2.1 AA criteria.
- User testing — gathering input, including from people who use assistive technologies, to understand real-world experiences.
- Staff training — educating our showroom and support team so they can assist every guest with confidence and care.
- Design reviews — considering accessibility from the start whenever we add new features or content.
When we identify an issue, we prioritize it based on its impact and work to resolve it as promptly as we can.
Section 07
Known Limitations & Areas Under Improvement
We believe in being honest about where we are. Despite our best efforts, some areas of our website may not yet be fully accessible. We are actively working to address the following:
- Certain older product images or documents may lack complete alternative text or accessible formatting; we are reviewing and updating these on an ongoing basis.
- Some interactive or embedded features supplied by third parties may not fully meet our accessibility target (see the next section).
- Occasional newly published content may temporarily fall short of our standards before our review process catches it.
If you encounter a barrier that is not listed here, please tell us. Your feedback directly shapes our priorities, and we will provide the information or assistance you need in the meantime.
Section 08
Third-Party Content
Our website may include content and tools provided by third parties — for example, embedded social media feeds, payment processors, shipping and tracking tools, and mapping services. While we choose our partners carefully, we do not control the design or accessibility of their products, and some third-party content may have its own accessibility profile that differs from ours.
We encourage our partners to follow accessibility best practices, and where a third-party tool creates a barrier, we will do our best to offer an accessible alternative. If a third-party feature prevents you from completing a task, please contact us and we will assist you directly.
Section 09
Alternative Formats & Assistance Requests
If you need product information, a receipt, care instructions, a warranty document, or any other material in an alternative format, we are glad to help. Upon request we can provide information by:
- Reading details to you over the phone or in person.
- Sending documents in large print or an accessible electronic format.
- Describing a piece of jewelry in detail, including materials, measurements, and pricing.
- Assisting you through a purchase, custom design consultation, or repair request step by step.
Simply reach out using the contact details below and let us know what format works best for you. There is no charge for this assistance.
Section 10
Feedback & Contact
Your experience matters to us. If you encounter any accessibility barrier, or if you have a suggestion, please reach out to our dedicated accessibility contact. We treat every message with care and respect.
Phone
(508) 384-1234
Mon–Sat, business hours
Matt Nasr Jewelers
1092 South Street
Wrentham, MA
Complaint & Escalation Process
If our initial response does not fully resolve your concern, please let us know and your message will be escalated to a senior member of our team for further review. We are committed to working with you until a fair and reasonable resolution is reached.
Section 11
Compatibility Statement
Our website is designed to be compatible with the following, using the two most recent major versions of each where possible:
- Browsers — Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge.
- Screen readers — JAWS and NVDA on Windows, VoiceOver on macOS and iOS, and TalkBack on Android.
- Devices — desktop computers, tablets, and smartphones across common screen sizes.
Our website may not perform optimally on outdated browsers or unsupported assistive technology versions. If you are unable to update your software, please contact us and we will help you access the information you need.
Section 12
Date of Last Review
This Accessibility Statement was last reviewed on [Last Reviewed] and became effective on [Effective Date]. We review this statement regularly and update it as our website, our showroom, and applicable standards evolve.
Thank you for taking the time to read our commitment. At Matt Nasr Jewelers, we are honored to serve you, and we remain dedicated to creating jewelry — and experiences — that everyone can enjoy.