Section 01
Shipping Policy Overview
At Matt Nasr Jewelers, each order is prepared by hand and shipped fully insured for its full retail value. We ship to all fifty United States, U.S. territories, and to select international destinations. Custom and made-to-order pieces are crafted to your specifications and follow a separate production timeline communicated at the time of purchase.
All shipments require an adult signature upon delivery to protect your investment. Orders are dispatched in discreet, unbranded packaging for security. Standard orders are processed within [X business days]; custom and engagement pieces typically require [X to X weeks] of crafting time.
Back to top
Section 02
Domestic Shipping Options
We offer several fully insured domestic shipping methods so you can choose the timeframe that suits you. Estimated delivery windows begin once your order has completed processing.
| Method | Estimated Delivery | Cost |
|---|
| Standard | [X to X business days] | [$X] |
| Expedited | [X to X business days] | [$X] |
| Overnight | Next business day | [$X] |
Overnight and expedited orders placed after the daily cutoff will begin transit the following business day. Delivery estimates do not include order processing or crafting time for custom pieces.
Back to top
Section 03
International Shipping
We are pleased to ship to select countries worldwide. International orders are fully insured and shipped via a trusted courier with tracking. Estimated international delivery is typically [X to X business days] once processing is complete, though transit times vary by destination and customs clearance.
Customs & Duties: Import duties, taxes, and customs fees are determined by the destination country and are the responsibility of the recipient. These charges are not included in your order total and are collected by local authorities upon delivery. Matt Nasr Jewelers cannot predict or reimburse these amounts.
If your country is not listed at checkout, please contact us and our team will do our best to accommodate your request.
Back to top
Section 04
Free Shipping Threshold
Enjoy complimentary fully insured standard shipping on all domestic orders over [$X]. The discount is applied automatically at checkout once your qualifying subtotal is met, before taxes and after any applied promotions.
- Applies to standard domestic shipping only; expedited and overnight upgrades remain available at standard rates.
- Threshold is calculated on merchandise subtotal after discounts.
- International orders may qualify for reduced shipping on orders over [$X] - see checkout for details.
Back to top
Section 05
Order Processing & Handling
Orders are processed Monday through Friday, excluding public holidays. Our daily order cutoff is [X:XX PM EST]; orders placed after the cutoff, on weekends, or on holidays begin processing on the next business day.
- In-stock pieces ship within [X business days] of order confirmation.
- Custom, engraved, and made-to-order jewelry requires [X to X weeks] of crafting time.
- You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking once your item is dispatched.
If we anticipate any delay to your estimated timeframe, a member of our team will reach out to you directly.
Back to top
Section 06
Tracking Your Order
As soon as your order ships, we will email you a shipping confirmation that includes your carrier and tracking number. You can also view live status and tracking at any time from your account.
- Visit your orders page to view order status and tracking details.
- Click the tracking link in your shipping confirmation email for real-time updates.
- Please allow up to 24 hours after dispatch for tracking to become active with the carrier.
If tracking has not updated within [X business days], please reach out and we will investigate immediately.
Back to top
Section 07
Returns Policy
Your satisfaction is guaranteed. Eligible items may be returned within [X days] of the delivery date for a refund or exchange, provided they meet the condition requirements below.
Condition Requirements
- Items must be unworn, undamaged, and in their original condition.
- All original packaging, boxes, certificates, and appraisal documents must be included.
- Security tags, where applicable, must remain attached and intact.
Non-Returnable Items
- Custom-made and made-to-order pieces created to your specifications.
- Engraved or personalized jewelry.
- Altered or resized items, and pierced earrings (for hygiene reasons).
- Final-sale items marked as such at the time of purchase.
Lifetime Guarantee: All jewelry built and designed by our NASR Jewelers team is 100% guaranteed for life. This guarantee covers craftsmanship and is separate from the return window above.
Back to top
Section 08
How To Initiate A Return
Initiating a return is simple. Please follow the steps below and our client care team will guide you through the rest.
- Contact our team at returns@mattnasrjewelers.com or call us to request a return authorization.
- Provide your order number and the reason for your return so we can process it promptly.
- We will email you a prepaid, fully insured return shipping label along with packing instructions.
- Securely pack the item in its original packaging with all documentation included.
- Drop the insured package with the designated carrier and retain your receipt until your refund is confirmed.
Returns must be postmarked within the eligible return window. For questions, visit our contact page.
Back to top
Section 09
Exchanges
If you would like a different size, style, or piece, we are happy to arrange an exchange on eligible items within the [X day] return window. Exchanges follow the same condition requirements as returns.
- Contact our team to confirm availability of your desired item before returning the original.
- If the new item is of greater value, we will send a secure link to pay the price difference.
- If the new item is of lesser value, the difference will be refunded to your original payment method.
- Resizing of engagement rings and custom pieces is available as a service - please inquire for details.
Back to top
Section 10
Refund Processing
Once your returned item is received and inspected, we will notify you by email of its approval. Approved refunds are issued to your original method of payment.
- Please allow [X business days] for inspection upon receipt of your return.
- Refunds typically post to your account within [X to X business days] after approval, depending on your bank or card issuer.
- Original expedited or overnight shipping charges are non-refundable unless the return is due to our error.
Partial Refunds
A partial refund may apply if an item is returned outside the stated window, shows signs of wear, or is missing original packaging, certificates, or documentation. We will always contact you before issuing any partial refund.
Back to top
Section 11
Damaged Or Defective Items
Every piece is inspected before it leaves our workshop, but if your item arrives damaged or you believe it is defective, please contact us within [X hours] of delivery so we can make it right.
- Email care@mattnasrjewelers.com with your order number and a description of the issue.
- Include clear photographs of the item and its packaging showing the damage or defect.
- Our team will review your claim and arrange a repair, replacement, or full refund at no cost to you.
Please note: Because all NASR Jewelers pieces are guaranteed for life, manufacturing defects are always covered. Damage from normal wear, accidents, or improper care is assessed separately and repaired at a fair service rate.
Back to top
Section 12
Contact Us
Our client care team is here to help with any shipping or returns question. Reach out and a member of the NASR Jewelers family will respond promptly.
Back to top
