Terms & Conditions

By accessing our website, browsing our showroom, placing an order, or otherwise using any service provided by Matt Nasr Jewelers, you acknowledge that you have read, understood, and agreed to be bound by these Terms and by any policies referenced herein. If you do not agree, please refrain from using our services.

You represent that you are at least 18 years of age or the age of majority in your jurisdiction, and that you have the legal capacity to enter into a binding contract. Purchases made on behalf of a business or another individual are your responsibility.

These Terms apply across all channels through which we do business, including our website, our physical showroom located at 1092 South Street, Wrentham, and any communication or transaction conducted by phone, email, text message, or social media.

You may create an account to expedite checkout, track orders, manage repairs, and access exclusive offers. You agree to provide accurate, current, and complete information and to keep it updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at [Contact Email] if you suspect any unauthorized use.

• Do not share your password or allow others to access your account.
• We may suspend or terminate accounts that show fraudulent, abusive, or unlawful activity.
• You may request deletion of your account at any time, subject to our record-keeping obligations.

Pricing

All prices are listed in U.S. dollars and are subject to change without notice. Because precious metals and diamonds fluctuate in value, prices displayed at any given time reflect current market conditions. We make every effort to ensure accuracy; however, in the event of a pricing error, we reserve the right to cancel or refuse any order placed at an incorrect price, even after an order confirmation has been sent.

Payment

We accept major credit cards and other payment methods displayed at checkout. By submitting payment information, you represent that you are authorized to use the payment method. Full payment is required before an order is fulfilled unless a layaway or custom deposit arrangement has been agreed in writing.

Order Confirmation & Cancellation

An order confirmation is an acknowledgement of your order, not an acceptance. Acceptance occurs when we ship the item or notify you that it is ready. We reserve the right to limit quantities or decline any order. Custom orders and personalized pieces cannot be cancelled once production has begun, as they are made specifically to your specifications.

We ship high-value merchandise using fully insured, signature-required carriers. A signature by an adult is required upon delivery for all jewelry orders.

• Domestic: In-stock items typically ship within 2 to 5 business days. Custom and made-to-order pieces require additional production time, which we will communicate at the time of order.
• International: Availability varies by destination. You are responsible for all import duties, taxes, and customs fees, which are not included in your order total.
• Timeframes: Delivery estimates are approximate and not guaranteed. We are not liable for carrier delays, weather, or customs holds.
• Risk of loss: Title and risk of loss pass to you upon our delivery of the package to the carrier. Please inspect all packages upon arrival and report any damage or discrepancy within 48 hours.

We want you to be completely satisfied. Eligible non-custom items may be returned or exchanged within [Return Window, e.g. 14 days] of delivery or purchase, subject to the conditions below.

• Items must be unworn, undamaged, and returned in original condition with all documentation, certificates, and packaging.
• Custom, personalized, engraved, and special-order pieces are final sale and cannot be returned or exchanged.
• A restocking fee of up to [Restocking Fee %] may apply to certain returns.
• Approved refunds are issued to the original payment method within 7 to 14 business days after inspection.
• Shipping charges are non-refundable, and return shipping with full insurance is the customer's responsibility unless the return is due to our error.

To initiate a return, contact us at [Contact Email] for a return authorization before sending any item.

Purchases made at our showroom are governed by these Terms together with any information printed on your receipt.

• Receipt policy: Please retain your original receipt. It is required for any return, exchange, repair, or warranty claim.
• Price matching: Price matching is offered at our sole discretion for identical items and specifications from authorized retailers. Ask an associate for details.
• Layaway: Where available, layaway requires a deposit and a scheduled payment plan agreed in writing. Missed payments or cancellation may be subject to fees as disclosed at the time of the agreement.
• Custom deposits: Deposits on custom work are applied toward the final balance and are generally non-refundable once design or production has commenced.

We strive to describe every piece accurately, including jewelry specifications, gemstone characteristics, and metal purity. Because our jewelry is largely handmade and custom, minor natural variations are normal and expected.

• Gemstone grading: Diamond and gemstone grades reflect industry-standard assessments. Where a piece includes an independent laboratory certificate, that certificate governs the stone's grading.
• Metal purity: Precious metals are stamped and represented at their stated purity (e.g. 10K, 14K, 18K gold, platinum, sterling silver).
• Imagery: Photographs are enlarged to show detail. Colors may vary slightly depending on your device and lighting.
• Weights, measurements, and carat totals are approximate and may vary within customary tolerances.

All jewelry designed and built by our NASR Jewelers team is 100% guaranteed for life against defects in materials and craftsmanship, subject to normal use and proper care.

What is covered

Our lifetime guarantee covers manufacturing defects such as faulty settings or workmanship. It does not cover loss, theft, accidental damage, ordinary wear, or damage caused by misuse, neglect, or repairs performed by a third party.

Repair services

We provide expert repair, resizing, and restoration services. Estimates are provided before work begins. Some repairs may void portions of the original guarantee if performed elsewhere. Please bring your original receipt when requesting service.

Care instructions

Store pieces separately, avoid contact with chemicals and cosmetics, remove jewelry before physical activity, and have prongs and settings inspected periodically. Complimentary cleaning and inspection is available at our showroom.

Where offered, our loyalty program allows you to earn and redeem rewards on qualifying purchases.

• Earning: Points or rewards accrue on eligible purchases as disclosed in the program details. Certain items, taxes, and shipping may be excluded.
• Redemption: Rewards may be redeemed as described at the time of the offer and have no cash value.
• Expiration: Unused rewards may expire after a period of inactivity as stated in the program terms.
• Program changes: We may modify, suspend, or discontinue the program at any time. Rewards obtained through fraud or error may be forfeited.

• Purchase: Gift cards may be purchased in store or online in available denominations.
• Redemption: Gift cards and store credit may be applied toward eligible purchases. They cannot be used to purchase additional gift cards.
• Balance: Gift cards are redeemable until the balance is depleted. Check your balance in store or by contacting us.
• Expiration: Gift cards and store credit are subject to applicable state law regarding expiration and fees.
• Gift cards are not redeemable for cash except where required by law, and are treated as cash if lost or stolen.

We collect customer information through our point-of-sale system and online platform in order to process orders, provide service, and improve your experience.

• What we collect: Contact details, purchase history, repair and appointment records, and preferences.
• How we use it: To fulfill orders, provide warranty and repair support, personalize recommendations, and, where you consent, send marketing communications.
• We do not sell your personal information. We share data only with service providers who help us operate our business, subject to confidentiality obligations.

For details on how we handle personal information, please review our Privacy Policy.

By opting in, you consent to receive marketing messages from Matt Nasr Jewelers by email and text message at the contact details you provide.

• Opt-in: Consent to SMS marketing is not a condition of any purchase. Message and data rates may apply.
• Frequency: Message frequency varies. You may receive promotions, new arrivals, and event invitations.
• Opt-out: Reply STOP to any text message to unsubscribe, or use the unsubscribe link in any email. Reply HELP for assistance.
• Compliance: Our communications are conducted in accordance with the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act.

If you enable push notifications through your browser or any application we offer, you may receive order updates, appointment reminders, and promotional messages.

You can disable push notifications at any time through your device or browser settings. Turning off notifications will not affect your ability to make purchases but may limit certain updates.

All content on our website and marketing materials, including the Matt Nasr Jewelers name, logo, brand assets, text, graphics, product images, and original jewelry designs, is the property of the Company or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or create derivative works from any of our content or designs without our prior written permission. Unauthorized use of our brand assets or product photography is strictly prohibited.

When you submit reviews, photos, comments, or other content to us or tag us on social media, you grant Matt Nasr Jewelers a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and promote that content in connection with our business.

• You represent that you own or have the right to submit the content and that it does not infringe the rights of any third party.
• Content must not be unlawful, defamatory, obscene, or otherwise objectionable.
• We reserve the right to remove or decline to display any user content at our discretion.

Except for our lifetime guarantee expressly described in these Terms, our services and products are provided on an "as is" and "as available" basis to the fullest extent permitted by law.

To the maximum extent permitted by applicable law, Matt Nasr Jewelers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services or products. Our total liability for any claim shall not exceed the amount you paid for the item giving rise to the claim.

Nothing in these Terms limits any liability that cannot be limited under applicable law, including liability for fraud or personal injury caused by negligence.

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law principles.

In the event of a dispute, you agree to first contact us so we may attempt to resolve the matter informally. If a resolution cannot be reached, any dispute shall be resolved through binding arbitration or in the state or federal courts located in Massachusetts, as permitted by law. You agree to the exclusive jurisdiction and venue of those courts.

Any claim must be brought within the time period permitted by applicable law. To the extent permitted, disputes will be resolved on an individual basis and not as part of a class action.

We may update these Terms from time to time to reflect changes in our business, technology, or legal requirements. The revised version will be posted here with an updated effective date.

Your continued use of our services after any changes constitutes acceptance of the revised Terms. We encourage you to review this page periodically.