SMS Privacy Policy

This policy applies specifically to text messages sent or received through the Matt Nasr Jewelers SMS messaging program. The sender and program name is Matt Nasr Jewelers.

The program may include:

• One-time verification codes used to verify identity or account activity.
• Sales receipts and purchase confirmations.
• Jewelry repair status notifications.
• Repair-completion and ready-for-pickup notices.
• Customer-service communications and responses to customer questions.
• Trunk-show announcements.
• New-product, event, sale, and other promotional messages.

This policy does not transfer permission to send messages to any other retailer or business. SMS consent is specific to Matt Nasr Jewelers.

We may collect information needed to operate the Matt Nasr Jewelers SMS program, document customer choices, and provide requested messages.

Contact and Consent Information

• Your name and mobile telephone number.
• Your SMS consent and opt-in status.
• The date, time, source, and method through which consent was provided.
• Records of STOP, START, YES, HELP, and similar requests.

Messaging Records

• Message delivery, failure, and interaction records.
• The content of information that you voluntarily provide in text-message replies.
• Customer-service communications associated with the messaging program.

Transaction and Service Information

We may use purchase, receipt, repair, pickup, or account information when that information is required to provide a message you requested. For example, a repair record may be used to tell you that an item is ready for pickup.

Matt Nasr Jewelers may use SMS-related information to:

• Deliver requested one-time verification codes.
• Send sales receipts and purchase confirmations.
• Provide jewelry repair, completion, and pickup updates.
• Respond to customer questions and provide customer service.
• Send promotional messages only after the customer has opted in to receive them.
• Maintain accurate consent, subscription, and opt-out records.
• Prevent fraud, verify activity, and protect customer accounts.
• Diagnose delivery issues and maintain reliable program operations.
• Comply with legal, telecommunications carrier, and messaging-platform requirements.

We do not use consent given to Matt Nasr Jewelers as consent for another business. Transactional or service messages are limited to the purpose for which the customer provided the mobile number or otherwise requested the communication.

These service providers process mobile information only as needed to support message delivery, consent management, security, technical operations, or related services for Matt Nasr Jewelers. They are not permitted to use that information for their own marketing or promotional purposes.

• Message frequency varies according to account activity, purchases, repairs, pickup status, and the promotional schedule.
• Message and data rates may apply.
• Reply STOP to unsubscribe.
• Reply HELP for assistance.
• Consent to receive promotional text messages is not a condition of purchasing goods or services.

After an opt-out request is processed, you should not receive additional promotional messages from the Matt Nasr Jewelers program unless you later provide valid consent to re-enroll. A limited confirmation message may be sent to acknowledge an opt-out request.

Wireless carriers are not responsible for delayed or undelivered messages. Delivery depends on carrier networks, device availability, and other technical factors outside Matt Nasr Jewelers' control.

Retention

Matt Nasr Jewelers retains messaging and consent records only for as long as reasonably necessary to operate the program, document consent, honor opt-out requests, resolve disputes, maintain security, and meet legal, carrier, and messaging-platform obligations.

Retention periods may vary depending on the type of record and why it is needed. Opt-out and suppression records may be retained after other information is deleted so that Matt Nasr Jewelers can continue honoring the customer's request not to receive messages.

Security

We use reasonable administrative and technical safeguards designed to protect SMS-related information against unauthorized access, loss, misuse, alteration, or disclosure. Access is limited to personnel and service providers that need the information for authorized program purposes.

No electronic storage, transmission, or messaging system is completely secure. Matt Nasr Jewelers cannot guarantee absolute security, but we take reasonable steps to reduce risk and respond appropriately to identified security concerns.

You may manage your participation in the SMS program in the following ways:

• Reply STOP to withdraw SMS consent and unsubscribe.
• Reply START to request re-enrollment when re-enrollment is permitted.
• Reply HELP for assistance with the messaging program.
• Contact Matt Nasr Jewelers to ask about, correct, or request deletion of applicable personal information.

Requests are subject to identity verification and applicable law. Some information may need to be retained when required by law, needed to complete a requested transaction or service, necessary to resolve a dispute, or required to protect security.

Matt Nasr Jewelers may retain a minimal opt-out or suppression record after an unsubscribe or deletion request. Keeping this record helps ensure that future messages remain blocked and does not authorize new marketing.

Matt Nasr Jewelers may update this SMS Privacy Policy to reflect changes in the messaging program, our practices, technology, or applicable legal and carrier requirements.

The current version will remain available on this page with its effective or last-updated date. Material changes will apply prospectively unless a different approach is required by law. Continued participation does not replace any consent that applicable law requires us to obtain separately.

The effective and last-updated date for this draft is [Effective Date].

Contact Matt Nasr Jewelers with questions about this policy, the SMS messaging program, or a request concerning applicable personal information.

For immediate SMS program assistance, reply HELP to a Matt Nasr Jewelers message. To unsubscribe from SMS messages, reply STOP.

For program rules, customer responsibilities, and additional messaging disclosures, review the Matt Nasr Jewelers SMS Terms and Conditions.